Connect One Security Houston, TX

The only reason I am giving them one star is that I'm not able to give them zero. I am selling my home and leaving Houston, and I called Connect One to cancel my monitoring. I was informed that my three year contract had expired about a month previously and they had auto-renewed my contract for a year. This without any communication from them (e-mail, US mail, or phone call) at any point to notify me of their upcoming "renewal"). I would be perfectly willing to pay them 30 or possibly even 60 days to end my monitoring, and spoke with Bryan Fish, Customer Support Manager about this (customer support, that's a howler there).

All I could get out of Bryan was "my hands are tied" and "it was on the contract you signed" over and over like a broken record. I wouldn't actually know, because the contract that I signed is actually in a box in a self storage unit right now. While their business practices may be legal, they are unethical, and I would recommend that everyone avoid them like the plague. If you are unfortunate enough to get into a business relationship with them, good luck to you. You'll need it!