Business Details
Your Trusted Security Partner in El Monte, CA
ERS Security Alarm Systems has been dedicated to delivering comprehensive security solutions across California for over three decades. Our company was founded with the mission to safeguard homes, offices, and businesses through advanced fire and theft protection systems. As pioneers in serving the Chinese-American community, we operate the only bilingual central monitoring station, ensuring culturally responsive service and consultations tailored to client needs. Our client-focused approach has cultivated over 50,000 satisfied customers and established us as a trusted leader in the competitive security market. Through a structured tiered framework, we maintain rigorous oversight of operations, guaranteeing consistent service excellence.With a team of over 100 senior executives, we combine industry expertise with operational efficiency to address evolving security challenges. Our bilingual capabilities and commitment to innovation have solidified our reputation as a reliable partner for residential and commercial security needs. We continuously adapt our offerings to integrate cutting-edge technology while maintaining personalized service delivery. This dedication to both technological advancement and client relationships has sustained our leadership position since our inception. Our legacy of trust and performance underscores our promise to protect what matters most to our clients.
Services
Burglary Alarm
Fire Alarm
Commercial Burglar Alarm
Commercial Fire Alarm
Residential Burglar Alarm
Central Vacuum Systems
Intercom Systems
Highlights and features
- We have over 30 years of experience in the security industry.
- We provide bilingual security consultations for the Chinese community.
- Our structured tiered framework ensures rigorous service oversight.
- We serve over 50,000 satisfied clients statewide.
- Our team includes over 100 experienced senior executives.
Associations and certifications
- Alarm Company Operator License: ACO2321
- State Contractor License: C10 705904
- UL Burglar Certificate: BP6808
- UL Fire Certificate: S7396
Services
Burglary Alarm
Burglary Alarm systems provide reliable protection for residential and commercial properties. Our solutions include expert installation, real-time monitoring, and customized configurations to address specific security needs. Trusted by over 50,000 clients across California, these systems effectively deter unauthorized access and potential security breaches.
Fire Alarm
Fire Alarm systems ensure early hazard detection with advanced monitoring capabilities. Designed for homes and businesses, our installations meet safety standards while minimizing false triggers. With a proven track record in fire protection, we deliver solutions that prioritize occupant safety and property preservation.
Commercial Burglar Alarm
Commercial Burglar Alarm systems safeguard business operations through tailored security frameworks. Our enterprise-grade installations include 24/7 monitoring and scalable designs for growing enterprises. Backed by decades of experience, these systems protect assets while maintaining compliance with industry security requirements.
Central Vacuum Systems
Central Vacuum Systems offer enhanced cleaning efficiency for residential properties. Our installations feature durable components and strategic outlet placement for comprehensive coverage. While not our core offering, this service demonstrates our commitment to providing integrated home improvement solutions beyond traditional security systems.
Intercom Systems
Intercom Systems enhance property security and communication through integrated audio/video solutions. Available for residential and commercial applications, our installations support access control and real-time visitor verification. These systems complement our security portfolio by adding an additional layer of controlled access functionality.
Questions
What security services do you offer for residential properties?
We provide burglar alarm systems, fire alarm systems, and intercom systems for residential properties to ensure comprehensive home protection.
Do you offer commercial security solutions?
Yes, we specialize in commercial burglar alarms and fire detection systems designed to protect business assets and operations with 24/7 monitoring.
Are your security systems available throughout California?
We serve all major California cities including Los Angeles, San Diego, Riverside, and Santa Ana with licensed installations.
Do you provide bilingual security support?
Yes, we operate the only bilingual central monitoring station to better serve the Chinese-American community's security needs.
What security certifications do you hold?
Our certifications include UL Burglar Certificate BP6808, UL Fire Certificate S7396, and California State Contractor License C10 705904.
Do you offer DIY security system maintenance guides?
Yes, we provide step-by-step guides for battery replacements in DSC detectors, security panels, and GE Interlogix sensors on our website.
Reviews (6)
Rayn Ghaneem
Mar 20, 2021
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We have been clients for more than fifteen years. Excellent customer service; their technicians are knowledgeable and have a great attitude. requests are promptly attended.
Jc Chang
May 29, 2020
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WORST Security Comapny Ever. I hope can give 0 star if I can. When I talk with their customer service, bad attitude and sounds like we owe her money. Wont recommend to anyone
Kevin D.
Apr 16, 2020
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I have been a Protection One customer for over 20 years. I expanded my business, adding another location, and asked them to quote, reminding them I had three locations on Protection One and to be mindful about pricing on the fourth. It took weeks with constant calls to get a quote that was inflated on install as well as monthly monitoring. The worst part was the weeks we ran with no alarm. Called ERS and their response was almost instant.
Big shout out to Kenny. He's AMAZING and took care of all the details including my phone app which still monitors both ERS and one of my homes which is under contract with Protection One. ERS was faster, gave better service, and was way cheaper. There are times when I am SO happy to write a review. This is one of them.
Big shout out to Kenny. He's AMAZING and took care of all the details including my phone app which still monitors both ERS and one of my homes which is under contract with Protection One. ERS was faster, gave better service, and was way cheaper. There are times when I am SO happy to write a review. This is one of them.
Jeffrey Tran
Nov 30, 2018
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1) Bad Service 2)Bad Installation --1/5 Not Recommended. 1) Messed up my cancellation - I sent a cancellation note Royce and he didn't process my letter. As i left the country, 5 months pass and I start to receive FINAL NOTICE / COLLECTIONS mail. Turns out little boy Royce messed up and didn't cancel my service. His boss needs to review his work because he messed up and clearly wouldn't admit it. 2) Paying $200 Installation Fee - The china man who didnt speak english didn't clean up the dry wall mess on my floor and put an extra hole in my wall.
I complained numerous times but they wouldn't professionally fix my wall and still charged me $200 for installation. This is prime example of a poorly run Chinese company operating in the US. I would not recommend their services and would have people go to real professionals.
I complained numerous times but they wouldn't professionally fix my wall and still charged me $200 for installation. This is prime example of a poorly run Chinese company operating in the US. I would not recommend their services and would have people go to real professionals.
Ivy Sun
Nov 08, 2018
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I wish I can give zero star. First, when we decide to cancel this service, they said the paid off fee is 59 but, later they charged me 89. Ok, I paid. Second, they said they need their equipments back, we said sure, come. When they arrive they start take everything. Including we previously own, we stop the technician. He called the office we discussed. They said they need their ALL equipments back.
We said we need to discuss with our landlord first, come back tomorrow. Then the officer name ALICE start threaten us. They said they will put our information on some kind website to ruin us. We called the landlord he said, he wants the office to call him. Then this Alice said we DON'T call anyone. Let the landlord call the office. Then she start transferring the call. Finally, we agree to a solution.
They take the parts away. NO signature ANYWHERE. So I ask for a picture prove. And the technician wrote "# There Stupid!" on the Invoice. THIS IS HOW THEY DO BUSINESS. I AM SHOCKED. CALLING PEOPLE STUPID. CHARGE PEOPLE WHATEVER THEY WANT. INTIMIDATING PEOPLE IN ORDER TO FUFILL THEIR INTENTION. THEY CAN NOT WAIT 12 HOURS TO RESCHEDULE.
We said we need to discuss with our landlord first, come back tomorrow. Then the officer name ALICE start threaten us. They said they will put our information on some kind website to ruin us. We called the landlord he said, he wants the office to call him. Then this Alice said we DON'T call anyone. Let the landlord call the office. Then she start transferring the call. Finally, we agree to a solution.
They take the parts away. NO signature ANYWHERE. So I ask for a picture prove. And the technician wrote "# There Stupid!" on the Invoice. THIS IS HOW THEY DO BUSINESS. I AM SHOCKED. CALLING PEOPLE STUPID. CHARGE PEOPLE WHATEVER THEY WANT. INTIMIDATING PEOPLE IN ORDER TO FUFILL THEIR INTENTION. THEY CAN NOT WAIT 12 HOURS TO RESCHEDULE.
Donkiesaurus B.
Jun 08, 2018
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Worst company ever. BEWARE: READ YOUR CONTRACTS! This company has the most ridiculous rules. They take your money so fast but when you need service or help, you have to wait over a week! I was getting false alarms and decided to finally call them to help. I spoke with the customer service rep who informed me that there was a queue of clients waiting for a technician. I understood and scheduled for the next available appointment.
She informed me that the next appointment will be in two weeks later. I agreed and we set a time and date of when my technician is suppose to come. I had to call a day off work to be present at tmr home when the tech came. When my scheduled appointment date came, I received a call from ERS stating that they can not come to our appointment time BECAUSE THEY HAD TO PRIORITIZE SPECIAL CLIENTS? What kind of practice is this?
This company is the worst I've ever seen. I immediately asked how to cancel our contact because this is ridiculous. The higher ups in this company service their special clients while the rest of us has to wait in a queue and even so, we don't even get our techs in time! PLEASE STAY AWAY.
She informed me that the next appointment will be in two weeks later. I agreed and we set a time and date of when my technician is suppose to come. I had to call a day off work to be present at tmr home when the tech came. When my scheduled appointment date came, I received a call from ERS stating that they can not come to our appointment time BECAUSE THEY HAD TO PRIORITIZE SPECIAL CLIENTS? What kind of practice is this?
This company is the worst I've ever seen. I immediately asked how to cancel our contact because this is ridiculous. The higher ups in this company service their special clients while the rest of us has to wait in a queue and even so, we don't even get our techs in time! PLEASE STAY AWAY.
