Business Details
18 Years
experience
Emergency
services
Trusted Security Solutions in Arlington Heights, IL
Imperial Surveillance has established itself as a leader in intelligent security solutions, combining cutting-edge technology with a client-centric approach. Since 2008, we have delivered tailored security systems across diverse industries, including education, healthcare, finance, and commercial sectors. Our team of certified professionals specializes in AI-integrated monitoring, access control, and real-time threat detection. With over 15 years of industry experience, we have installed 10,000+ systems and documented 2,600+ apprehensions. As a Certified Genetec Partner, we prioritize top-tier equipment and proprietary processes to ensure reliability. Our services extend beyond installation, offering ongoing maintenance and upgrades to adapt to evolving security challenges.We partner with clients to provide proactive protection through live video monitoring, intrusion detection, and cloud-based solutions. Our commitment to innovation and accountability has earned us trust in communities across Illinois, Wisconsin, Indiana, and beyond. We maintain transparency through detailed assessments and no hidden fees, ensuring clients receive optimal value. Recognizing security's role in business continuity, we offer 24/7 monitoring and rapid response capabilities to mitigate risks. This combination of technical expertise, proven methodology, and personalized service defines our approach to comprehensive security solutions.
Services
Access Control
CCTV IP Cameras
Cloud Solutions
Intrusion Detection
Live Video Monitoring
Managed Security as a Service
Visitor Management
License Plate Recognition
Fire Alarms
Critical Infrastructure
Details
- Year established: 2008
Highlights and features
- We offer 24/7 live video monitoring with real-time response to threats.
- Our team has 15+ years of experience in AI-integrated security systems.
- We provide 10,000+ installed systems with documented 2,600+ apprehensions.
- Our security solutions include ISO-certified Genetec technology integration.
- We guarantee equipment reliability through in-house testing and professional installation.
Services
Live Video Monitoring
Our round-the-clock monitoring combines AI detection with live agent response for immediate threat intervention. When intruders breach secured areas, our agents initiate two-way audio to deter activity while alerting authorities. This proactive approach has resulted in 2,600+ documented apprehensions since implementation, offering measurable security effectiveness.
Access Control
We implement intelligent access control systems that integrate with video surveillance for comprehensive perimeter protection. These solutions allow remote management of entry points while maintaining detailed audit trails. The technology adapts to evolving security needs through software updates and hardware upgrades as required.
CCTV IP Cameras
Our IP camera networks provide high-definition recording and real-time monitoring capabilities across indoor and outdoor environments. Systems feature smart analytics for motion detection, facial recognition, and license plate capture. Cloud storage ensures data availability while maintaining compliance with industry-specific security standards.
Intrusion Detection
Our intrusion detection systems combine physical sensors with AI analysis for accurate threat identification. When breaches occur, automatic alerts trigger coordinated responses including audible warnings, lighting activation, and law enforcement dispatch. System self-diagnostics ensure ongoing reliability through regular performance checks.
Managed Security as a Service
This comprehensive solution covers system planning, installation, maintenance, and software updates. Clients receive regular performance reports and priority support for urgent security concerns. The service model ensures continuous technology optimization without significant upfront capital investment.
Questions
What types of businesses do you serve?
We provide security solutions for diverse industries including education, healthcare, finance, commercial real estate, manufacturing, hospitality, and transportation sectors.
How does your live monitoring work?
Our AI detects threats, live agents verify incidents via two-way audio, and authorities receive precise location data within seconds for immediate response.
Do you offer equipment financing options?
Yes, our leasing programs allow businesses to implement comprehensive security systems without large upfront costs while maintaining upgrade pathways.
What areas do you cover?
We operate from regional offices in Arlington Heights, Chicago, Milwaukee, and Fort Wayne, serving clients throughout Illinois, Wisconsin, Indiana, and surrounding regions.
How are security systems maintained?
Our team handles ongoing maintenance, software updates, and equipment replacements through service agreements with 24/7 emergency support availability.
What sets your security solutions apart?
We combine proprietary monitoring technology, ISO-certified equipment integration, and dedicated installation teams to deliver measurable security outcomes through documented performance metrics.
Videos
Reviews (6)
Lynn N.
Mar 03, 2020
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Can 't say how pleased I am with the service call today; Iwas so happy that Imperial was able to provide same day service and the technician, Daniel G. was polite, prompt, friendly, extremely knowledgeable and efficient in locating the problem (bad power source) and resolving the issue in a very short time. Daniel is truly an excellent example of a dedicated employee who provides the best in customer service. Thank you Imperial Surveillance of Arlington Hgts.
Brenna S.
Oct 30, 2019
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I'm happy we went with Imperial to outfit our River North location. Our property has a lot of challenges to connect systems and Imperial was the only vendor able to find a solution. THANK YOU IMPERIAL. It's been a few months since installation and we haven't had a single problem. They've also been very helpful a few times I had follow up questions.
Cody S.
Oct 17, 2019
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Imperial Security is a top notch firm in Chicago and I wouldn't trust my commercial building security with any other company. They did a great job with our commercial security camera system installation in our warehouse and I really feel like our company is in good hands with the security monitoring services they take care of for us.
Amy M.
Aug 29, 2019
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Apparently they aren't interested if your job isn't big enough. They will be friendly, smile a lot, cajole and sweet-talk, but then dump you like yesterday's lunch. No thanks. Stanley Security, thank you for picking up the slack!
Jordan S.
May 02, 2019
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I am a community manager at a multilevel condominium association in Buffalo Grove. We worked with Imperial on a test bed system due to increasing package theft from our vestibules. Not only has this been a huge success for the community, but we caught our first culprit within months of installation. The police said the pictures/video we provided to them was the best looking they had ever seen! The staff at Imperial are courteous and knowledgeable.
They never pushed their equipment on us and they were willing to work with the Association through a test system. Training on the programs was done via the phone and was easy to follow even for the less tech savvy. They are always available for questions and they have excellent customer service. I have recommended them to other Associations in Lake and Cook counties. I have worked with about a half dozen different companies offering similar services and this was the best and most reasonably priced out there.
They never pushed their equipment on us and they were willing to work with the Association through a test system. Training on the programs was done via the phone and was easy to follow even for the less tech savvy. They are always available for questions and they have excellent customer service. I have recommended them to other Associations in Lake and Cook counties. I have worked with about a half dozen different companies offering similar services and this was the best and most reasonably priced out there.
Ray C.
Apr 01, 2019
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We purchased an entire security system from Imperial, including 12 cameras. After the installation in Feb 18 we found out that all the cameras they installed were outdated technology and only had a 90 day warranty. They began breaking after 3 months and we just replaced all 12 of them last week with a company that warrantees their cameras for 2 years. I would DEFINITELY not recommend doing business with this company.
